FAQs

This is a crucial distinction. A simulant looks like a diamond, but a lab grown diamond is a diamond.

• Lab Grown Diamond: Is pure carbon, crystallized in the exact same structure as a mined diamond. It is a real diamond in every way and will last forever.
• Simulant: Is a different material entirely (e.g., Cubic Zirconia or Moissanite). While it can sparkle, it does not have the same chemical properties, hardness, or timeless brilliance as a true diamond, and can often become cloudy or scratched over time.

The only significant difference is their origin and, as a result, their impact.

• Mined Diamonds: Formed over billions of years deep within the earth's crust and are extracted through traditional, resource-intensive mining.
• Lab Grown Diamonds: Grown in a state-of-the-art laboratory using technology that replicates the natural diamond-growing process.

Both are 100% real diamonds and are visually and chemically identical. However, lab-grown diamonds offer a fully transparent, sustainable, and consistently ethical choice.

Yes, they are the definitive ethical and sustainable choice in the diamond industry. Because lab-grown diamonds are created in a controlled environment, we can guarantee they are 100% conflict-free. They do not require large-scale mining operations, resulting in a significantly smaller environmental footprint, less water usage, and no disruption to land or local communities.

We are dedicated to providing you with both an exceptional product and complete peace of mind. Our process includes:

• Expert Guidance: Our non-commissioned jewelry experts are available to answer your questions and guide you to the perfect piece.
• Secure & Simple Checkout: Our store is powered by Shopify, Stripe, and PayPal, offering industry-leading secure payment processing.
• Insured Shipping: Every order is fully tracked and shipped securely to your door in Canada or the USA.
• Transparent Communication: You will receive order confirmations and tracking information as soon as your piece is ready to be dispatched.

Yes, we are pleased to offer complimentary engraving for many of our pieces. To add this personal touch, please contact our customer service team at service@elvinjewellery.ca immediately after placing your order.

Please note that all engraved items are considered final sale and are not eligible for return or exchange.

This means we are committed to providing you with the absolute best value. Our team will always fulfill your order with the highest-grade diamond available in our inventory within that same price category.

You may receive a complimentary, automatic upgrade to a diamond with a larger carat, higher clarity, or a better cut—at no additional cost to you. It's our way of ensuring you receive a truly exceptional stone. If you would prefer not to receive this complimentary service, please contact us at service@elvinjewellery.ca after placing your order.

Yes. We believe in absolute transparency. All of our white and colored lab-grown diamond rings, as well as our diamond necklace collections, are independently certified by the IGI (International Gemological Institute). Your purchase will include the official IGI certification report, which details the specific characteristics and quality of your diamond.

Yes, we proudly stand behind our work. We offer a Lifetime Warranty that protects your jewelry against any manufacturer defects in craftsmanship. This reflects our high standards of quality and our commitment to your satisfaction.

What is not covered:
Please note that this warranty does not cover issues or damages resulting from:

• Normal wear and tear
• Trauma, negligence, or accidental damage
• Lack of regular maintenance or improper care
• Loss or theft of the item

Typically, you can expect to receive your jewelry within 14-21 business days. However, please understand that unforeseen delays from customs or logistics carriers can occasionally occur and are outside of our control.

During peak holiday seasons, we highly recommend planning your purchase in advance. We are committed to shipping your piece to you as safely and as quickly as possible.

We want you to be completely satisfied with your purchase. If you are not 100% happy, you may return your item in its original, unworn condition within 30 days of the shipment date for a full refund or exchange.

To initiate a return, please contact our customer service team at service@elvinjewellery.ca.

Please note: Personalized gemstone collection items, engraved items, and clearance items are considered final sale and are not eligible for return.